7u775 Privacy Policy

1 Overview

This Privacy Policy ("Policy") describes how 7u775 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "the Player", "the User") who access or use any service available at 7u775.io. This Policy applies to all users of the Platform, including registered account holders, visitors who browse without registering, and individuals who contact our support team.

By accessing the 7u775 Platform, creating an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data in accordance with the terms set out herein. If you do not agree with this Policy, you should discontinue use of the Platform immediately.

This Policy should be read together with the Terms & Conditions and the Responsible Gaming Policy. In the event of any inconsistency between this Policy and another document, this Privacy Policy takes precedence with respect to privacy and data protection matters.

2 Data We Collect

7u775 collects personal data in several categories, depending on the nature of your interaction with the Platform. The categories of personal data we may collect include the following:

2.1 Identity and Contact Data

• Full legal name, date of birth, and gender
• Residential address (including division, district, and postal code within Bangladesh)
• Email address and mobile phone number
• National ID (NID) card number or passport number, where submitted for KYC verification
• Photograph or scanned copy of identity documents submitted during KYC

2.2 Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet account numbers used for deposits or withdrawals
• Bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, or other institutions) used for bank transfer transactions
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method references
• Wallet balance history and bonus credit records

2.3 Account and Activity Data

• Username, encrypted password, and account preferences
• Betting and gaming history, including game sessions, wager amounts, outcomes, and timestamps
• Bonus claims, wagering progress, and promotion participation records
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
• Customer support correspondence and complaint records

2.4 Technical and Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, browser type, and version
• Screen resolution and language preferences
• Session duration, page views, and navigation paths within the Platform
• Cookie identifiers and similar tracking technology data (see Section 7)

3 How We Collect Data

7u775 collects personal data through the following means:

3.1 Direct Collection

The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, claim a bonus, contact our support team, or respond to a survey or promotional communication. The accuracy of this data is your responsibility; please ensure that any information provided to 7u775 is truthful, current, and complete.

3.2 Automated Technical Collection

When you browse or use the 7u775 Platform, our servers and analytics systems automatically record certain technical data including your IP address, device identifiers, session information, and interaction data. This data is collected through server logs, cookies, pixel tags, and similar technologies described in Section 7.

3.3 Third-Party Sources

In limited circumstances, 7u775 may receive personal data about you from third-party sources, including payment processors (such as bKash or Nagad), identity verification service providers used for KYC compliance, fraud prevention databases, and publicly available sources where permitted by applicable law. Data received from third-party sources is handled in accordance with this Policy and is used only for the purposes set out in Section 4.

4 How We Use Your Data

7u775 uses the personal data we collect for specific, legitimate purposes. The table below provides an overview of our primary data processing activities and the corresponding purpose for each:

5 Legal Basis for Processing

7u775 processes your personal data only where a valid legal basis exists for doing so. The principal legal bases on which we rely are as follows:

• Contractual necessity: Processing is necessary to perform the contract between you and 7u775 — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing is required to comply with legal obligations applicable to 7u775, including Know Your Customer (KYC) requirements, anti-money laundering obligations, and fraud prevention duties.
• Legitimate interests: Processing is necessary for the legitimate interests of 7u775, such as maintaining platform security, preventing fraud, conducting analytics to improve services, and managing business operations, provided those interests are not overridden by your rights and freedoms.
• Consent: Where processing is not covered by the above bases — particularly in relation to marketing communications and certain cookie-based tracking — we will ask for your consent before processing your data for that purpose. You may withdraw consent at any time by contacting us at [email protected] or adjusting your account preferences.

6 Data Sharing and Disclosure

7u775 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with third parties only in the following circumstances:

6.1 Service Providers

We engage trusted third-party service providers who process data on our behalf and under our instruction, including: payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners); identity verification and KYC providers; fraud detection and AML screening services; IT infrastructure and cloud hosting providers; customer relationship management (CRM) and email delivery platforms; and website analytics providers. All such providers are contractually obligated to process data only as instructed and to maintain appropriate security standards.

6.2 Game Software Providers

To deliver casino games and sports betting markets, 7u775 works with licensed game studios and software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may receive limited technical data (such as session tokens and game round identifiers) necessary to render game content. They do not receive your full identity or financial data unless specifically required for the service.

6.3 Legal and Regulatory Disclosure

7u775 may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or lawful investigatory process. We will endeavour to notify you of any such disclosure where we are legally permitted to do so.

6.4 Business Transfers

In the event that 7u775 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity via a notice on the Platform.

7 Cookies & Tracking Technologies

7u775 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies allow us to recognise your browser, remember your preferences, maintain your session, and collect analytics data.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Platform to function. They enable core functionality such as account login sessions, security tokens, and transaction processing. You cannot opt out of strictly necessary cookies while using the Platform.
• Performance and Analytics Cookies: These cookies collect anonymous data about how visitors interact with the Platform, including page views, session duration, error rates, and navigation paths. This data helps us identify issues and optimise the user experience.
• Functional Cookies: These cookies remember your preferences and personalisation settings, such as language, display preferences, and previously visited game categories, to provide a more tailored experience.
• Marketing and Targeting Cookies: With your consent, these cookies are used to deliver promotional offers and communications that are relevant to your interests and activity on the Platform.

7.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling certain cookies may impair the functionality of the Platform, including your ability to log in or complete transactions. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8 Data Retention

7u775 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of 7 years following the date of each transaction, in accordance with financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years following account closure or the completion of any investigation that prompted their collection.
• Support correspondence: Retained for 3 years from the date of the last interaction, unless the correspondence relates to an ongoing dispute or investigation.
• Marketing consent records: Retained for the duration of the marketing relationship plus 2 years, to evidence consent and support compliance audits.
• Technical and analytics data: Generally anonymised or deleted within 13 months of collection, unless required for longer-term platform analytics.

When personal data is no longer required, 7u775 will securely delete or anonymise it in accordance with our internal data destruction procedures.

9 Data Security

7u775 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes the following measures:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and 7u775 servers, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• At-rest encryption for all databases storing personal and financial data, ensuring that stored data is protected even in the event of a physical breach of storage infrastructure.
• Multi-factor authentication (MFA) available to all registered players and enforced for all 7u775 administrative staff who access personal data systems.
• Role-based access controls (RBAC) ensuring that 7u775 staff can only access personal data that is strictly necessary for their designated role and responsibilities.
• Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities in the Platform infrastructure.
• Intrusion detection systems (IDS) and real-time monitoring tools that flag suspicious access patterns and trigger automated protective responses.

10 Your Data Rights

As a user of the 7u775 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We will respond within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data 7u775 holds about you, together with information about how that data is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to limitations where we are required to retain data for legal compliance or fraud prevention purposes.
• Right to Restriction: You may request that we temporarily restrict the processing of your data while a rectification or objection request is being assessed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you may request that we provide your data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling and direct marketing. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11 Children's Privacy

The 7u775 Platform is strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access to the Platform.

If 7u775 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any deposits made to the payment method from which they originated. If you are a parent or guardian and believe that a minor has created an account on the 7u775 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12 Third-Party Links

The 7u775 Platform may contain references to third-party services, payment providers, and software brands (such as bKash, Nagad, Pragmatic Play, or Evolution Gaming). These entities operate under their own privacy policies and data practices, which are independent of this Privacy Policy.

7u775 is not responsible for the privacy practices or the content of any third-party service or platform. We encourage you to review the privacy policies of any third-party service you use in connection with your 7u775 account, particularly your mobile wallet provider or bank, to understand how they process your financial data.

13 Policy Updates

7u775 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the Platform's services. The date of the most recent update is always displayed at the top of this page.

Where changes to this Policy are material — meaning they significantly affect your rights or how we process your personal data — we will notify registered players via email or a prominent notice on the Platform at least 14 days before the changes take effect. For minor or clarificatory amendments, the updated Policy will be posted without prior notice.

Your continued use of the 7u775 Platform following the publication of any updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with the updated Policy, you should discontinue use of the Platform and close your account in accordance with the account closure process described in the Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 7u775 handles your personal data, please contact our dedicated Privacy & Data Protection team using the details below. We treat all privacy-related correspondence with the highest priority and will acknowledge your query within 5 business days.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy matters: "Privacy Policy Query" or "Data Rights Request"
• Support hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays
• Response language: English

For matters specifically related to responsible gaming, self-exclusion, or deposit limits, please also visit our Responsible Gaming page, which includes direct access to player-protection tools and additional guidance for players who may be experiencing difficulties with their gambling behaviour.